Author Archives: Lisa Kanda

About Lisa Kanda

Lisa Kanda, owner and chief results officer at Elkay Corporate Advisors, is a professional speaker, business/marketing strategist; executive and personal branding coach; and social media consultant and trainer. She focuses her work on helping companies, solo and entrepreneurs and individuals break through obstacles to their achieving success by providing the tools to realize improved results for them in their professional and personal lives.

Are You a Victim of Limited Thinking?

Have you ever wondered how athletes break records? How millonaires make their millions?

Simply put, they accomplished what many of us think is not possible by believing they can do it.  We are conditioned from a very young age to accept patterns of limited thinking – much like “the world is flat” or ” no one can break the four minute mile“.

Roger Bannister Breaks the Four Minute Mile


We are all a product of our past, which may have resulted in a limited belief system. We have many beliefs that we have accepted over time as true and have never challenged whether they are valid or not. If you don’t believe you can break a record, you won’t. If you don’t believe you can earn what you are worth, you won’t.   We allow our beliefs to stop us without even challenging them.

Here is a three step process to break free of outdated mindsets, practices and limiting beliefs.

  1. Question Your Belief – Just because you believe it doesn’t mean it’s true. They are only true because you’ve decided  and agreed they are true.
  2. Change Your Belief – If it’s not true, change your way of thinking. This may mean you’ll need to also make an attitude shift. Beliefs are formed through repeated thoughts that you most likely learned from an early age. Now that they are a part of your subconsciously, you need to make a conscious effort to think differently.
  3. Take Action –  Roger Bannister did not break the four minute mile because he simply believed he could. He practiced! For you to achieve your goals, dreams and aspirations, you need to take some form of action.

What are some of your examples of how your beliefs and limited thinking stop you from achieving what you really want? Add your comments and ways you’ve overcome them!

Seth Godin Got it Right – This is Broken

On April 5, I received an e-mail from US Airways as one of their frequent flyers. They said I had 1000 frequent flyer miles waiting for me in my account -because they know I love to travel and they love seeing me happy – yes, it says that right in the e-mail. A typo in the subject line did catch my attention, but other than that, I figured this was a nice PR effort.

Fast forward four days, and on April 9, I received a second email from US Airways – with Oops! in the subject line. They explained they inadvertently sent me the previous email and were now taking back the 1000 miles they had originally promised because “they love seeing me happy.”  In Seth Godin’s terms, this is broken.

To give you some context, a few years ago, Seth Godin gave a speech called “This is Broken” that was featured on Ted TV. (you can view the entire video below). Seth gives a tour of things poorly designed, the seven reasons why they are that way, and how to fix them. The seven reasons are 1) not my job, 2) selfish jerks, 3) the world changed, 4) I didn’t know, 5) I’m not a fish, 6) contradictions, and 7) broken on purpose.

In the case of US Airways, not only is this a PR nightmare, but someone had to have done this! The first sign of trouble was in the typo in the subject line of the first e-mail. When you are sending an e-mail to thousands of your frequent flyer customers, attention to detail is critical. Sending a second e-mail with “Oops” in the subject line- and taking back what you promised is just wrong. Does US Airways realize that something is broken here? Do they care? I say not since they mishandled the opportunity to get a positive reaction instead of a negative one.

Now, the manager or director who took the heat from this faux pas may have immediately chastised some poor intern that they burdened with this responsibility of communicating with some of their best customers. But that is not the answer. The best strategy for any business is to retain their loyal customers. It costs five times more to get a new customer than it does to keep an existing customer.

As a business owner, you can take the proactive approach to create a culture and processes that keep these things from happening, or you can react by taking the steps to make the culture and processes better. Either way, it’s a win  for your business, brand and customer.  All factors that impact negatively on the customer must be identified and corrected if you wish to compete most effectively and profitably. You must develop appropriate customer-oriented strategies, design and implement customer friendly policies/processes, develop your employees to create and sustain customer relationships, and constantly monitor and continuously improve your progress for the issues that are most important for your customer. For more information about creating a customer loyalty program, click here.

Here’s Seth’s video on “This is Broken.”

 

Podcast: Strategy CPR – How To Breathe Life Back Into Your Organization’s Game Plan

Does your organization have a strategic plan?  Is is sitting on a shelf collecting dust or is it truly a living, dynamic document that is guiding your business forward? Companies large and small spend significant time and resources developing strategic plans. But how many of them truly get the return on the investment? The best of intentions can be sidelined by the day-to-day tasks of taking care of business.

Creative strategist Dianna Sadlouskos shares her advice for how to take swift action to breathe life into your company game plan. Strategy CPR sounds like a “life and death” situation for an organization, yet if a business is showing symptoms that keep them from implementation and execution, they can end up stagnating and falling behind the competition.

This informative interview provides business leaders with concrete steps and actions to take to prevent “cardiac arrest.”

Podcast: Are You a Transformational Leader?

Today, the emphasis is on being a transformational leader so your organization can thrive in today’s economy. The transformational leader taps into the discretionary energy, creativity and potential of their followers.  Henna Inam, CEO of Transformational Leadership Inc. shared her perspective and insight about these trends, especially how they are affecting women as they ascend to transformational leadership in their organizations. She shares four things that differentiate the transformational leader:

  1. Sense of purpose
  2. Treating people uniquely
  3. Intellectual stimulation
  4. Instilling trust

The need for organizations to embrace transformational leadership is directly proportionate to three major trends that are now shaping organizations:

  1. The pace of change we are seeing is dramatic and unpredictable
  2. The move to more transparency
  3. The need to increase creativity and innovation

Henna shares some startling statistics about women leaving the corporate America and the impact that has and will have on organizations. According to the Center for Work Life Policy, at the entry level, 63% of the workforce is women.  In the executive ranks, this drops to 20%. In Fortune 500 CEO’s, only 3% are women. This huge “brain drain” is a loss for corporate America.

Listen to the entire interview for more. Do you think these statistics are true and what can we do about it?

Podcast: PR 2.0: What Business Professionals Need to Know About the Changing Communications Landscape

Are you using PR 2.0 to tell a different brand story…a more human and customized story connecting directly with stakeholders?  Today’s business professionals can’t look at the old traditional broadcast model and expect that from sender to receiver the model will be successful in a social community. On the contrary, social communications is a peer-to-peer approach with people wanting to speak to people, and trusting information more from their peers and less from the media, big brands or the government.  The rise of the citizen or journalist and democratized content has forever changed the strategy behind brand communication and smart business professionals know that they are planning for engagement and deep connections, which lead to everything from conversations, education and authority to participation, endorsements and relationships.  The tables have turned and the CEO, CFO and CIO are not the C-Suite that matters, rather consumers are the new C-Suite and brands must pay attention. Brands are learning to embrace ways to participate with them by sharing meaningful information that answers questions, solves problems and helps with decision-making.  The business professional who support PR 2.0 communication build better relationships, stronger communities and loyal customers for their brands.

Deirdre Breakenridge, President and Executive Director of Communications at Mango! Marketing, is a veteran in the PR industry. The author of four Financial Times books, “Putting the Public Back in Public Relations,” co-authored by Brian Solis and published in March 2009; “PR 2.0, New Media, New Tools, New Audiences,” “The New PR Toolkit” and “Cyberbranding: Brand Building in the Digital Economy.” During this interview she shares her knowledge of how communications is changing in our digital world and provides insight to businesses on how to manage and participate in PR 2.0 and social communications.