If the Heat’s Too Hot: 4 Steps to Dealing with Difficult Situations

How many times have you heard this phrase? As we deal with a sweltering heat wave in half of the country, headlines scream how hot it is, and if the heat’s too hot…tips on what you should do to stay cool.

So I thought about how that relates to business relationships and the times when things really can get you “hot under the collar.” Deadlines, irate customers, bully bosses, unreasonable clients all can contribute to making a situation one that can get the best of you. Here are four tips to help you stay “cool” when things heat up.

  1. Take a deep breath – yes, breathe, because under stress we stop taking in enough oxygen and forget to breathe deeply.
  2. Take a new perspective – it’s not all about you, so make sure you take the time to listen and understand all points of view. Ask yourself, “How important is it?”
  3. Communicate clearly – this may be the time to pick up the phone or meet face-to-face. Text and email messages (or Facebook or Twitter) do not help you take in all the informaton you may need since you don’t have the benefit of hearing someone’s tone, seeing their body language, or shaking their hand
  4. Get humble – our egos easily get in the way before we even know it. Take a moment to put someone else ahead of you. It will matter.

So, if the heat’s too hot…remember that life is too short to sweat the small stuff.

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