Monthly Archives: June 2010

Podcast: What are You Willing to do for Happiness?

Dr. Reneé Green shares her perspective on ways of living that can improve our potential for happiness. She shares insights and strategies about areas where human thoughts and actions can be directed to improve the potential for happiness: controlling emotions, setting boundaries, and establishing strong connections. A specialist in emotional intelligence, Dr. Green discusses how the attributes of emotional intelligence are relevant to emotional well-being and future happiness.

Podcast: Do You Want Satisfied Customers or Loyal Customers?

Ted Friedli, owner of Excel Travel in Long Branch, New Jersey,  shares how his company has exceeded customer expectations for over 15 years. Customer loyalty is built customer by customer, interaction by interaction, moment by moment. You are in a powerful position to create memorable experiences for customers by consistently reaching for extraordinary service.